SUEZ

SUEZ manages water facilities across Australia.

About

Engineering, design and construction of water treatment facilities
 
Drinking water distribution
 
Sewerage services

Industry

Utilities

Products

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Induct

contractorCreated with Sketch.

Contractor management

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Access

About

SUEZ manages water facilities across Australia. These include drinking water and industrial water with services in the engineering, design and construction of water treatment facilities, drinking water distribution and sewerage services.

The challenge

One of the major hurdles for SUEZ was managing and tracking their diverse range of contractors across multiple sites. With the number of contractors they had, it was becoming progressively difficult to maintain control over their operations and using paper tags for signing in was creating issues with visibility. This included managing who was on site, ensuring their contractors’ compliance with safety rules, and pre-qualification of contractors. There was also the added challenge of managing the large inflow of paperwork coming from multiple sources. 

Prior to Rapid, SUEZ was using paper sign on and it was very hard to keep control of contractors and visitors.

The solution

Rapid offered a comprehensive solution to SUEZ’s problem, starting with an efficient contractor management system. Not only did this pre-qualify contractors and link to their internal safety systems, but it also had a robust blacklisting feature. This prevented unapproved contractors from gaining access to their sites.  

Contractors are now pre-qualified before they come on site. We can link that to procurement. We can link that to our SAP system. It works very well.

Rapid Induct removed the need to do inductions on site and allowed contractors to complete their inductions from anywhere, reducing the overhead and resourcing cost of inducting contractors in person and on site.

It helps us provide that level of education and instruction as to what our site requirements are from a work health safety perspective before contractors actually set foot on site. They can do it in their own time before they arrive.

Rapid Access, connecting to Rapid Contractor Management and Rapid Induct also is used at sites such as the Boneo Water Recycling Plant, which requires drivers with tanks of waste material to sign in before proceeding to drop off the waste. They are prevented from entering by on-site staff if they haven’t signed in.  

We’ve even used the sign in terminal to pass on notifications to all visitors at sites (such as when snakes have been seen in the area). Visitors and contractors couldn’t sign in without acknowledging, which meant that anyone entering the site would know to execute caution.

The results

Rapid really just streamlines your business. You know who's on site at any given time. You can check it on your phone. You can check it on the computer. And it closes the loop where previously only a few in a car load of people entering a site may have done the correct paperwork and inductions. Now it’s all tracked digitally and gives you much greater visibility.

SUEZ believes that the Rapid system has helped make their process more efficient and safer as they know exactly who is on their site. With its extensive capabilities, the company sees the Rapid contractor management system as an integral part of their operation. 

We find clients are expecting more of us. So we in turn then have to bring our contractors on for the same journey. So what's expected of us is what we expect of our contractors.

Looking to the future, Nichole sees potential legislative changes such as psychosocial safety as a potential challenge for the industry but is confident that with the ongoing engagement with the responsive and helpful Rapid team, any challenges will be managed effectively. 

Overall, SUEZ’s deployment of Rapid has not only improved contractor management, decreased manual work, and increased efficiencies, but it has also improved safety standards and compliance throughout all its sites, simplifying operations and – above all – protecting their workers. 

Join the many organisations already using Rapid 

We invite you to request a demo today, so we can show you how Rapid’s workforce management software can help you streamline contractor management and improve site safety.

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