Rapid 3rd Party Providers

Supplier

Type of Data

Purpose

Data Storage Location

Amazon Web Services All data accepted by our platform is stored on Amazon Web Services Providing products and services to our clients Australia
Twilio SMS/Text to speech content and phone numbers SMS & voice communication USA
Sendgrid Email content (for a maximum of 1 week). Email metadata – E.g. From, to, subject Email communication USA
SMS Global SMS content and phone numbers SMS communication Australia
Zoho Corporation Client/Prospect sales details, and client technical support tickets Customer relations management platform Australia
Nirovision Personal information including name, email address, telephone number and biometric data Providing products and services to our clients Australia
CommandBar User data including UserIDs and account-specific data AI-powered support agent USA
New Relic No personal data processed Performance monitoring solution USA
MouseFlow No personal data processed Usage tracking for application improvements USA
Google No personal data processed Analytics data, Captcha USA
eWay No personal data is supplied by Rapid Global Payment processing Australia
Xero Personal information including name, email address and telephone number Accounts processing USA
Datadog No personal data processed Performance monitoring solution USA
Auth0 No personal data processed Authentication platform USA
Mixpanel Name and Email, product usage information Providing product analytics and support function USA
Segment Name and Email, product usage information Providing product analytics and support function USA