Supplier
|
Type of Data
|
Purpose
|
Data Storage Location
|
Amazon Web Services |
All data accepted by our platform is stored on Amazon Web Services |
Providing products and services to our clients |
Australia |
Twilio |
SMS/Text to speech content and phone numbers |
SMS & voice communication |
USA |
Sendgrid |
Email content (for a maximum of 1 week). Email metadata – E.g. From, to, subject |
Email communication |
USA |
SMS Global |
SMS content and phone numbers |
SMS communication |
Australia |
Zoho Corporation |
Client/Prospect sales details, and client technical support tickets |
Customer relations management platform |
Australia |
Nirovision |
Personal information including name, email address, telephone number and biometric data |
Providing products and services to our clients |
Australia |
CommandBar |
User data including UserIDs and account-specific data |
AI-powered support agent |
USA |
New Relic |
No personal data processed |
Performance monitoring solution |
USA |
MouseFlow |
No personal data processed |
Usage tracking for application improvements |
USA |
Google |
No personal data processed |
Analytics data, Captcha |
USA |
eWay |
No personal data is supplied by Rapid Global |
Payment processing |
Australia |
Xero |
Personal information including name, email address and telephone number |
Accounts processing |
USA |
Datadog |
No personal data processed |
Performance monitoring solution |
USA |
Auth0 |
No personal data processed |
Authentication platform |
USA |
Mixpanel |
Name and Email, product usage information |
Providing product analytics and support function |
USA |
Segment |
Name and Email, product usage information |
Providing product analytics and support function |
USA |