| Amazon Web Services | All data accepted by our platform is stored on Amazon Web Services, including content processed by our AI features that run on Amazon Bedrock (RapidCheck, Compliance Agent, Ask Rapid chat) | Providing products and services to clients | Australia |
| OpenAI | Still images from configured Safety Agent alarms. Document and course content uploaded for Smart Courses | AI-powered image analysis (Safety Agent) and Smart Courses | USA |
| Amplitude | User and account-specific data including UserIDs and user-submitted chat content | AI-powered in-app support agent (Copilot) | USA |
| Plate Recogniser | Vehicle images and licence plate data, for sites that have enabled automatic licence-plate recognition | AI-powered licence plate recognition (optional feature) | USA |
| Twilio | SMS/Text to speech content and phone numbers | SMS & voice communication | USA |
| Sendgrid | Email content and metadata (from, to, subject) | Email communication | USA |
| SMS Global | SMS content and phone numbers | SMS communication | Australia |
| Zoho Corporation | Client and Prospect sales details, technical support tickets | Customer relations management platform | Australia |
| New Relic | No personal data processed | Performance monitoring solution | USA |
| MouseFlow | No personal data processed | Usage tracking for application improvements | USA |
| Google | No personal data processed | Analytics data, Captcha | USA |
| eWay | No personal data supplied by Rapid Global | Payment processing | Australia |
| Xero | Personal information including name, email, telephone | Accounts processing | USA |
| Datadog | No personal data processed | Performance monitoring solution | USA |
| Auth0 | No personal data processed | Authentication platform | USA |
| Mixpanel | Name, Email, product usage information | Product analytics and support | USA |
| Segment | Name, Email, product usage information | Product analytics and support | USA |
