Introducing Copilot, our new support agent powered by AI

Engaging with support for our products just got easier with the addition of Copilot, your new AI assistant. 

Copilot is an AI-powered support agent designed to assist all administrators, trainees and contractors by providing instant answers to support queries. A chat-based feature, you can now receive instant responses and can clarify questions on the go, to save time and work more efficiently. 

How does Copilot work?

Copilot can be accessed via the “✨ Ask Copilot” button that appears at the bottom right of the footer.

When clicked, a pop-up box will open on the right where you can type your question or click on one of the suggested questions that appear.  

In response to your questions, Copilot offers quick links to relevant help documentation and guides you step-by-step to complete actions, search less, and do more.  

Copilot will be available to all administrators, trainees, and contractors depending on the product they are in. This beta release includes web support for the following products and modules: Rapid Induct, Rapid Contractor Management, Rapid Access, MyRapid, Rapid Auditor, the Contractor Portal, Rapid Aware, and Rapid B2B. 

You can also quickly access Knowledge Base articles via the help button on the bottom left of the footer. When clicked, this opens a pop-up box on the right with key support articles highlighted, and the ability to search through our Knowledge Base or Ask Copilot.   

Different products will have different articles featured in them, helping you find the most relevant content and information for the task at hand.    

If Copilot cannot answer a question, then it will suggest trying another question or contacting our support team for further assistance.  

What are the benefits?

Rapid’s support center contains valuable information, but finding the right answer can sometimes be time-consuming.  

• Ask Copilot support questions in basic, natural language like you were chatting with a colleague.
• Being able to access support information within the product makes it easier to follow the suggested steps and that means no more split screens!
• Answers are instant so you can act quickly. 
• If Copilot can’t answer your question, you can easily search our Knowledge Base articles. 
• Recommended articles that relate to the product you’re in help you find the right information fast.

Every answer Copilot provides can be rated with a 👍 or 👎 which will produce analytics to help us improve our existing support documentation and update our Knowledge Base content.   

Copilot is still in beta, so it isn’t perfect, but we’re continuing to build and improve it daily — so give it a try and let us know what you think!

Exciting plans for Copilot in the future

In the future, Copilot will be able to answer specific questions about product insights such as “how many people signed in today”, “how many incidents are pending review” and so much more. 

We’re always listening

We work closely with our clients to develop new features that ensure our products support your business now and into the future. 

To find out more about Rapid’s end-to-end workforce management system ask to talk to sales.